Geek Squad has 1.4/5 Stars for a Reason

Geek Squad 1.4 Stars. bestbuy.ca

I have been offering Friendly Computer Tutor Services (Tech Support and Teaching) for the last month and I love it! I have been learning a lot and I find satisfaction in helping people who are struggling with technological issues. The mobile phone, laptop, tablet etc. that you have been frustrated with or given up on can finally be dealt with. I know how important it is to have computer-driven technology that works. It helps us stay connected, aids us in our work and play, and offers so much more.

Today I learned more about a company run by Best Buy called the Geek Squad. On the Best Buy website (as of this date, October 6, 2021), it shows a review of 1.4 stars out of 5. That is quite a low rating. I think that is for good reason, as I will explain below.

At a house call today I learned that my client is a paying member of the “Geek Squad Home Membership.” The Best Buy website has the following listed as a description of the Geek Squad and what they have to offer:

“Geek Squad Home Membership is one membership for all your devices—from Best Buy or not. For just $19.99 a month you’ll get unlimited support from our Agents, virus protection and data backup for your devices, huge savings on in-home services, and much more!” bestbuy.ca

The interesting thing to note here is that my client and I called the Geek Squad, and they said they had no record of her account (she has been a paying customer for almost two years). To have a one-time only assistance with her problem (on a Best Buy HP laptop), the Geek Squad operator said it would cost her $190.00. We were shocked! We decided to come back to this issue next week. We are planning on making an in-person visit to the Geek Squad at Best Buy to get this sorted out.

If you or someone you know is struggling with something to do with technology, please contact me and I will see how I can help. I can help troubleshoot, as well as advocate for you on your behalf. I know the language and how to navigate. I will help you call who you need to speak to and get ‘er done!

Angela G. Gentile, MSW, RSW

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